Ecommerce Helpdesk is an online helpdesk application that offers the support of customer-related tasks to be performed by a customer support officer. The most common helpdesk applications include e commerce chat, e commerce help desk ticket and e commerce help desk software amongst others. Ecommerce Helpdesk is used mainly for online help desk purposes as it helps in automating the tasks that used to be handled by a sales or service support officer. Ecommerce Helpdesk offers various features that can be very useful for e-businesses and help desk customer support.
Ecommerce Helpdesk features a ticketing system where customers can post tickets for various issues. Tickets are categorized into different types like ticket for questions or ticket for problems that the customers have faced. All the tickets that go unanswered within a certain time period are then closed and new tickets are posted. These tickets are visible to all the users, if there are any, and they too can answer these questions or provide solutions to them.
Ecommerce Helpdesk also provides e commerce solutions for website surveys. A survey is done on the website and after a particular number of people answer it, the results are published along with a report. Ecommerce Helpdesk can also be used for measuring the satisfaction levels of the customers of a product or services. An example of this would be the success rate of a particular online store. Satisfied customers are then given prizes or coupons for future purchases.
Ecommerce Helpdesk can also be used for customer profile profiling. The data about customers can be analyzed to determine their demographic profiles such as age, gender, educational qualification and so on. This can help make promotional campaigns more targeted and thereby increase the customer base. Ecommerce Helpdesk also allows the customization of different pages in the website including the shopping cart page, order form, contact us page and so on.
An ecommerce helpdesk solution can also be programmed to collect credit card information. Credit cards numbers are very confidential and thus having access to them can be very dangerous. The security of customers’ personal information should be the first priority of any business. Ecommerce Helpdesk can be programmed to perform different actions in case of unauthorized transactions occur such as canceling orders, stopping credit card purchases and so on.
Ecommerce Helpdesk can also be used for customer self-service. In the ecommerce environment, a customer has the power to review, edit, dispute, backorder and so on. There are times when a customer may need to do more than one thing at once. When multiple clicks are needed, for example, to complete a transaction or to check a query, using ecommerce helpdesk will allow the customer to accomplish these things easily. It also eliminates the tedious task of writing multiple customer emails or posting multiple support tickets. Ecommerce Helpdesk software can be programmed to perform these tasks in a few steps.
Using ecommerce helpdesk solutions to run your business is a great idea. However, there is one thing you have to remember. Always ensure that your company’s identity and other pertinent details are protected at all times. Do not give anyone access to your business’ data, because you will not be able to trace them afterwards. If you think that someone may be trying to get hold of your data, inform your ecommerce helpdesk provider immediately.
As a business owner, ecommerce helpdesk should not be taken for granted. You should always use it to make the process of running your business simpler and more convenient. By doing this, you will be attracting more customers to try out your product or service. They might become regular clients if they like what you offer.
